Terms of sale

The customer has the right to cancel this agreement up to 7 days from the date of contract by sending a written notice of cancellation to: Sunflow Ltd. Arley Works, Templars Way Ind. Est., Royal Wootton Bassett, SN4 7SR

Sunflow heaters are a bespoke item, individually built to order by hand, therefore production times given by the surveyor can only be approximate.

Sunflow Ltd. reserves the right to implement technical changes for the purpose of improvement or to comply with changes in legislation.

Performance figures are a guide to what can be achieved in normal circumstances, taking into account the appropriate situation of the appliance. Heating output will, of course, vary considerably if the site is changed or if unforeseen circumstances affect its performance.

From day of delivery, the goods are then the purchasers risk and it is the responsibility of the customer to insure their new goods.

Sunflow Ltd. is not responsible for any wiring, disposal of old systems, wall mounting or installation of any kind that may be required by the customer unless specified on the contract. The Sunflow delivery team will unpack and check the heater/s, we ask that customers also check the goods on delivery and report any physical damage immediately to the delivery team. Only in this way can the damaged item be proven to be damaged or broken by us. Any claim shall be limited to the actual damage reported at the said time, knocks and damage thereafter are not part of the agreement. Sunflow Ltd. is not responsible for any building faults such as penetrating or rising damp, that affect the performance of, or damage the heaters.

Any night storage heaters to be removed by Sunflow Ltd. MUST be turned off 48 hours before the delivery team arrive. The Sunflow delivery team will not remove night storage heaters that are still hot. If the customer wishes Sunflow Ltd. to return to remove night storage heaters that were too hot to remove on the scheduled delivery day, there will be an additional charge of £160.

The company accepts no liability under guarantee if the heaters have been damaged by whatever cause, misused or neglected after delivery.

Delivery – Sunflow Ltd. will arrange a date for delivery but, due to traffic conditions, any delivery times are a general indication only and the client must be available to take the goods on the arranged date between the hours of 8:00am and 18:00pm. Unless due to exceptional circumstances, notified to the company at least one full working day in advance, any re-scheduled delivery due to non-availability of the customer will incur a charge of £160. Normal delivery days are Monday to Friday. Sunflow Ltd. do not deliver on weekends.

Should the customer refuse delivery without legal reason, then Sunflow Ltd reserves the right to claim up to 30% of the purchase price to cover costs incurred, not withstanding the customers right to prove otherwise.

Goods remain the property of Sunflow Ltd. until paid for in full. Sunflow Ltd. reserve the right to charge a late payment fee of £120 per calendar month on outstanding balances or to collect the heaters at their discretion.

Sunflow Ltd. will take every care in installing your appliance. However, it is your responsibility to ensure that your wiring system, any plumbing or structures are sufficient to allow the delivery team to proceed safely. In exceptional circumstances our delivery team may refuse to install an appliance if they consider the circumstances to be unsafe. In such circumstances it will be the customers responsibility to take remedial action and to arrange for re-delivery of the heater/s when this has been done. When dismantling old systems Sunflow Ltd. will brace and seal the old flue systems internally but will not undertake any roof work or install scaffolding. All electrical works will be surface wall mounted unless previously agreed and charged for on the purchase order. Sunflow Ltd. do not carry out any re-decoration work.

It is the responsibility of the customer to dispose of redundant systems or appliances and any waste unless previously agreed with Sunflow Ltd.. Very rarely increased power supply is required and this is the responsibility of the customer as only the customer can deal with the utility company.

Guarantees: The working parts of Sunflow radiators carry 10 years guarantee as standard*, providing the heating appliance is used for the purpose it is intended and not broken, knocked or otherwise defaced or destroyed. *Thermostats, built in or radio controlled have a five year guarantee as standard.

Third party equipment supplied such as Celsia Zone Controls, water cylinders, immersion heaters, boilers, heated towel rails, etc., carry the manufacturers guarantee as stated on the packaging. Please retain your manufacturers guarantees.

Advantages of electric storage heating over other heating systems

This may seem a strange title when it is widely known that the old style night storage heaters are known to use tremendous amounts of electricity compared to the new trickle charge, kiln clay heaters produced in Britain today. However, night storage heaters were introduced into Britain in the late 1950’s in an age when our lifestyles were vastly different to today.

In the 1950’s, very few people had televisions, fridges were rare, even fewer freezers, there were no home computers and night time living was almost non-existent. At that time there was a huge disparity in the amount of electricity used in the daytime/evening. It seemed sensible to introduce economy seven, E7 and use the nightime, cheaper electricity to heat up firebricks and use them to release heat during the day and evening.

It could be argued that the early night storage heaters were more efficient because they contained asbestos, which was an excellent material to hold in heat. Fortunately, the dangers of asbestos were realised and it was banned from use. From 1968 manufacturers of night storage heaters had to stop using asbestos.

Due to the fact that the substitute insulation materials were not as good as retaining heat, a booster element was introduced to add heat in the middle of the afternoon. This led to a new tariff sometimes called economy 10 E10, i.e 7 hours at night plus 3 hours in the afternoon. Quite an increase in the actual amount of electricity used but all at ‘cheap rate’.

Wet central heating enjoyed a massive boom as north sea gas came on tap in the 70’s and 80’s. Although the gas was comparatively cheap, people did not know that water based systems are very inefficient. Added to that, the early boilers used immense amounts of gas. Almost half the gas never got used, it basically got warmed up and poured out into the atmosphere.

In essence, the 20th century battle between night storage heaters and wet central heating was fought out with a backdrop of cheap fuel.

Fast forward to 2016 and the big debate is fuel cost, pollution, climate change and maintenance. The ultra-efficient British kiln clay heater has the advantage of longevity as they are designed to last 30 – 40 years. It is a little known fact that a 3.4 kilowatt rated night storage heater actually outputs a maximum of 2 kilowatts of heat. Plus instead of one big charge of electricity these new heaters are controlled to switch on and off as required. This means that on average, the 21st century British kiln clay electric heater is up to 40% cheaper to run than the old style night storage heater.

Wet central heating systems, whether electric, gas or oil have to be designed around an inefficiency of 80%. If you take the 21st century electric kiln clay heater rated at 1 kilowatt, to heat a room, then the wet system needs to allow 1.8 kilowatts to heat the same room. Wet systems are high maintenance, needing servicing every year. Officially, gas boilers are supposed to last 12 years, anecdotally, there are a lot of boilers out there that the actual gas boiler manufacturer’s say are obsolete after just 8 years.

British industry has stepped up to the challenge and is showing that we can have clean, economic, ultra controllable electric home heating that is a giant step forward compared with the old systems that have been prevalent from the mid 20th century.