Privacy Policy

This policy covers the use of personal information that Sunflow Ltd collects when you use this website.

This policy relates only to information that we obtain from you. If you access any website operated by a third party by way of a link on this website, then your information could be used differently by the operator of the linked site.

We will process the information you provide to us in the following ways:-

• to process any request for advice or any information or service supplied by us
• to conduct market research (data used for this will be pseudonymised)
• to comply with statutory and regulatory obligations

We may collect information about you as follows:-

• your name and address
• your phone number and e-mail address
• details relating to services that you specifically request
• information completed by you as to our client surveys

When you submit your information you consent to us using that information only as set out in this policy. If we change our privacy policy we will post the changes on this page, or other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

We will never collect sensitive personal information about you without your explicit consent.

Any information collected about you will be stored electronically on our database. This database is security-protected and not visible from the internet. We may also print off and store information in our filing system, where it cannot be accessed by anybody other than full-time staff.

All personal information we hold on you will be kept confidential except to the extent that we are compelled to disclose it by law or if we have to comply with an instruction of a regulatory body or competent jurisdiction.

We will hold your personal information on our systems in accordance with the General Data Protection Regulation which is in force from 25th May 2018. If you believe that the information we hold about you is inaccurate, or if you wish us to archive (cease processing) or delete (remove entirely) your data for any particular purpose, please write to us at the above address or e-mail and we will remove your details within 28 days.

You can contact the office by email or phone, or download our brochure, without giving us any personal information. We will only process information from you if you fill in your details on our webform or make a similar express declaration of interest such as booking a survey.

Aside from survey bookings, we may also write to you with new product announcements or, if you have an expired quote from us, write or call with an offer of a re-quote. We will only do this two or three times per year at the most.

Your data will automatically be deleted after no more than four years.

If you proceed with an order then our lawful basis for collection changes from “consent” to “contract”. Data will then be retained for the purposes of honouring the contract.

If you have any questions or concerns about any of the above, please contact the office and ask for the Data Protection Officer to call you back in the first instance.